WorkLiltPeople & access
Agree users, roles and who is responsible for joiners, leavers and changes in access.
Defined for your workspaceCARE & SUPPORT
Support for
your workspace.
Before a client workspace goes live, we agree the operating and support arrangements that fit its scope. The detail matters as much as the interface.
Data & recovery
Agree what data is held, the providers involved, backup coverage and recovery arrangements.
Documented before handoverSupport & changes
Agree how to raise an issue, support hours and how defects differ from assistance or new work.
Clear routes and allowancesHandover & ownership
Agree useful guidance, day-to-day administration and the arrangements if the service ends.
Confirmed in your termsSUPPORT THAT MATCHES THE AGREEMENT
Useful help.
Clear expectations.
The £149 and £299 packages include hosting, maintenance and defect fixes. The difference is the amount of monthly assistance and personalisation time.
Compare the packagesAgreed functionality isn’t working
Raise it through the agreed support route so we can investigate. Defect fixes are part of maintenance.
You’d like help or a minor change
Assistance and agreed minor changes use your monthly allowance.
You need a new capability
We assess the request and quote it separately before starting.
ASK THE IMPORTANT QUESTIONS EARLY
Specific requirements?
Let’s talk first.
Tell us about sensitive data, regulated work, availability targets or dependencies on another system before agreeing a scope. Those needs can change the technical approach and cost.
We do not claim certification, guaranteed integrations or round-the-clock support. Specific technical safeguards, hosting, data processing and recovery commitments are agreed for each engagement.
LET’S FIND YOUR STARTING POINT
Start with one task.
Make it easier.
Tell Michael about one task you want to improve. We’ll discuss the fit, scope and cost before any build.
Talk to Michael michael@worklilt.co.uk